Shipping policy
Shipping Policy
Last Updated: September 2026
We want your order to arrive safely, quickly, and without any surprises. Please read the information below to understand how shipping and delivery work when you place an order with us.
1. Shipping Locations
We currently offer delivery within South Africa.
Orders are delivered to physical street addresses. Please make sure that your delivery address, contact number, and email address are correct when placing your order.
We currently do not deliver to P.O. Boxes.
2. Order Processing
Once your order and payment have been successfully confirmed, we will begin processing your order.
Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, holidays, or periods of unusually high order volumes, processing times may take slightly longer.
3. Delivery Times
After your order has been dispatched, estimated delivery times are:
8-13 business days.
Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by courier delays, public holidays, weather conditions, peak shopping periods, or circumstances outside of our control.
4. Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase.
From time to time, we may offer promotions such as free shipping or discounted delivery. Any applicable promotion will be clearly displayed on our website.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where available.
Tracking information may take up to 24 hours to become active after your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
6. Delivery Address
Please ensure that your delivery information is accurate and complete before placing your order.
We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to update the address before the order is dispatched, but changes cannot always be guaranteed.
7. Failed Deliveries
If the courier is unable to deliver your order because nobody is available, the address is incorrect, or access to the property is unavailable, the courier may attempt delivery again.
If an order is returned to us because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply if you request that the order be sent again.
8. Delayed Orders
Although we work with reliable delivery partners, occasional delays can occur.
Delays may be caused by:
High order volumes
Public holidays
Severe weather
Courier disruptions
Remote delivery locations
Incorrect delivery information
Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us with your order number and we will assist you in contacting the courier or investigating the shipment.
9. Damaged Orders
Please inspect your package when it arrives.
If your product arrives damaged, please contact us as soon as possible and provide photographs of:
The damaged product
The outside of the packaging
The inside packaging
The shipping label
Please keep the original packaging until the issue has been resolved.
We will review the situation and, where applicable, arrange a replacement, repair, or refund in accordance with our Returns & Refunds Policy and applicable consumer law.
10. Lost Orders
If your tracking information indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, or security.
If you still cannot locate your package, contact us with your order number so that we can investigate the delivery with the courier.
11. International Shipping
International shipping is currently not available unless specifically stated on the product page or agreed with us before purchase.
If international shipping becomes available, additional delivery charges, customs duties, import taxes, and other fees may apply.
12. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on this page with the updated date.
13. Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team.
Email: tinyfindsa@gmail.com